We sincerely hope that you will be pleased with the products you receive. If a Classic Hound product fails to meet your standards, you may return it unused within 15 days of purchase for a refund. In the extremely unlikely event the hardware or workmanship of the collar or leash are defective, please email us at firstname.lastname@example.org immediately for an exchange at no cost. Shipping costs are not refundable and are the responsibility of the customer for all returns.
Please note that chewing, scratching, misuse or maltreatment of the collar and/or leash are not considered to be due to any flaws in workmanship and will not be considered for exchanges or refunds. The same applies for normal wear & tear. Classic Hound collars are made from highly dependable and strong materials - from the double nylon thread to the nickel-plated hardware. While they are extremely durable they can indeed be cut by anything sharp, whether from a snag on a barbwire fence or from an aggressive chew session by a dog. It is important to keep in mind that dogs wear collars differently, and the collar will reflect the energy level and roughness of the dog who wears it. One collar style will last years on one dog, and only months on another. For this reason we encourage you to check your pet's collar and leash frequently for signs of use and wear. It is ultimately up to you to determine the state and condition of your hound's collar before each use.