We accept all major credit cards and PayPal is always an option as well.
Shipping & Delivery
Classic Hound typically ships orders within 5-7 days. If your order will
be delayed for any reason, we will let you know promptly by email. Handmade goodness takes time and you'll find it's worth the
wait. To check on the status of your order at any time, simply log in to
your account and visit "My Orders." You will be able to view real-time
status of your orders, at any time of the day or night!
Classic Hound offers both USPS Priority Mail (2-3 day service to
anywhere in the United States), and USPS First Class Mail (offers 2-5 day shipping in US).
Unfortunately, once shipped we can not control how fast the USPS gets
your order to you. We are also not responsible if your package gets
Classic Hound gladly ships internationally. If your shipping address is
outside the US, either First Class International (less than 7 days to most parts of the world) or Global Priority Mail
(time varies worldwide) rates will apply. Actual costs will depend on your country of
residence. International packages may be subject to the customs fees and
import duties of the country to which the package is shipped. These
import duties/fees/taxes are impossible to predict from our end, and are
always the recipient's responsibility.
We cannot control how fast USPS gets your package to you nor are we
responsible if your package gets lost.
Order Status & Tracking
You will receive an email confirmation with tracking information once your order has shipped.
What is Classic Hound's Return Policy?
We sincerely hope that you will be pleased with the products you
receive. If a Classic Hound product fails to meet your standards, you
may return it unused within 15 days of purchase for a refund. We stand
behind our product 100% here at Classic Hound. In the extremely
unlikely event the hardware or workmanship of the collar or leash are
defective, please email us at email@example.com
immediately for an exchange at no cost. Shipping costs are not
refundable and are the responsibility of the customer for all returns.
Each Classic Hound collar is handmade and customized to fit your dog's
specific measurements. Please refer to our SIZING page for help
to determine which size will best fit your dog. In the event that you
discover you've ordered the wrong size you are welcome to send the
unused collar back (within 15 days of purchase), and the correct size
will be sewn and sent back to you for a $10.00 exchange fee.
Please note that chewing, scratching, misuse or maltreatment of the
collar and/or leash are not considered to be due to any flaws in
workmanship and will not be considered for exchanges or refunds. The
same applies for normal wear & tear. Classic Hound collars are made
from highly dependable and strong materials - from the double nylon
thread to the nickel-plated hardware. While they are extremely durable
they can indeed be cut by anything sharp, whether from a snag on a
barbwire fence or from an aggressive chew session by a dog.It is
important to keep in mind that dogs wear collars differently, and the
collar will reflect the energy level and roughness of the dog who wears
it. One collar style will last years on one dog, and only months on
another. For this reason we encourage you to check your pet's collar
and leash frequently for signs of use and wear. It is ultimately up to
you to determine the state and condition of your hound's collar before
each use. This is a safe practice worth developing into a habit!
We offer a wide selection of trims and fabrics for the different levels
of wear & tear of each hound. Please email us firstname.lastname@example.org
any questions you may have on materials before ordering, and we'll be
happy to help guide you towards the best choice for your athlete or
Classic Hound sells products of the highest quality, which we are
pleased to use with our own dogs, Dewey the super mutt and Abby the
whippet, but you are ultimately responsible for the safety of your pet.
Questions are always welcome email@example.com if
you need more information about our product before placing an order!
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