Policies

Payment
We accept all major credit cards and PayPal is always an option as well.
 

Shipping & Delivery
Classic Hound typically ships orders within 5-7 days. If your order will be delayed for any reason, we will let you know promptly by email. Handmade goodness takes time and you'll find it's worth the wait. To check on the status of your order at any time, simply log in to your account and visit "My Orders." You will be able to view real-time status of your orders, at any time of the day or night!
   

Domestic Shipping
Classic Hound offers both USPS Priority Mail (2-3 day service to anywhere in the United States), and USPS First Class Mail (offers 2-5 day shipping in US).

Unfortunately, once shipped we can not control how fast the USPS gets your order to you. We are also not responsible if your package gets lost. 

International Shipping
Classic Hound gladly ships internationally. If your shipping address is outside the US, either First Class International (less than 7 days to most parts of the world) or Global Priority Mail (time varies worldwide) rates will apply. Actual costs will depend on your country of residence. International packages may be subject to the customs fees and import duties of the country to which the package is shipped. These import duties/fees/taxes are impossible to predict from our end, and are always the recipient's responsibility.

We cannot control how fast USPS gets your package to you nor are we responsible if your package gets lost.

Order Status & Tracking
You will receive an email confirmation with tracking information once your order has shipped.

What is Classic Hound's Return Policy?
We sincerely hope that you will be pleased with the products you receive. If a Classic Hound product fails to meet your standards, you may return it unused within 15 days of purchase for a refund. We stand behind our product 100% here at Classic Hound. In the extremely unlikely event the hardware or workmanship of the collar or leash are defective, please email us at contact@classichound.com immediately for an exchange at no cost. Shipping costs are not refundable and are the responsibility of the customer for all returns.

Each Classic Hound collar is handmade and customized to fit your dog's specific measurements. Please refer to our SIZING page for help to determine which size will best fit your dog. In the event that you discover you've ordered the wrong size you are welcome to send the unused collar back (within 15 days of purchase), and the correct size will be sewn and sent back to you for a $10.00 exchange fee.

Please note that chewing, scratching, misuse or maltreatment of the collar and/or leash are not considered to be due to any flaws in workmanship and will not be considered for exchanges or refunds. The same applies for normal wear & tear. Classic Hound collars are made from highly dependable and strong materials - from the double nylon thread to the nickel-plated hardware. While they are extremely durable they can indeed be cut by anything sharp, whether from a snag on a barbwire fence or from an aggressive chew session by a dog. It is important to keep in mind that dogs wear collars differently, and the collar will reflect the energy level and roughness of the dog who wears it. One collar style will last years on one dog, and only months on another. For this reason we encourage you to check your pet's collar and leash frequently for signs of use and wear. It is ultimately up to you to determine the state and condition of your hound's collar before each use. This is a safe practice worth developing into a habit!

We offer a wide selection of trims and fabrics for the different levels of wear & tear of each hound. Please email us at contact@classichound.comwith any questions you may have on materials before ordering, and we'll be happy to help guide you towards the best choice for your athlete or couch potato.

Classic Hound sells products of the highest quality, which we are pleased to use with our own dogs, Dewey the super mutt and Abby the whippet, but you are ultimately responsible for the safety of your pet. Questions are always welcome at contact@classichound.com if you need more information about our product before placing an order!